General terms and conditions

Terms and conditions

1-Protection of personal data

ROYAL AIR MAROC undertakes to protect the privacy of its passengers, members of its loyalty program, prospects and visitors to its website in compliance with the regulations in force and in particular with Moroccan law 09-08 and of the European General Data Protection Regulation (GDPR).

ROYAL AIR MAROC collects or is likely to collect personal data by various processing methods such as the Website, mobile applications, call center, airport crossing points, etc. ...

The personal data collected may be processed for the following purposes:

• Managing reservations and sending your itinerary or other details related to your reservation.
• Management of your electronic payment transactions.
• Interaction with you at different points on your journey
• Personalization of products and services according to your preferences and profile
• Announcement of promotions, new services and products
• Providing access to our lounges at airports
• Managing your Safar Flyer account
• Conducting satisfaction surveys
• Market research and statistics
• Assistance and complaints
• Newsletter
• Cooperation with the competent authorities within the framework of the applicable legal provisions
• The execution of the legal, regulatory and administrative provisions in force.
• Prevention of arrears and the fight against fraud, prevention and detection of offenses, and for legal purposes as well as to ensure the safety and security of thefts.

2-Recipients of your data

To manage your reservations and payments, execute your travel arrangements and allow you to benefit from the advantages of the various services and applications provided by Royal Air Maroc including the Safar Flyer loyalty program, your personal data collected on the Royal Air Maroc website, on mobile applications or through travel agencies for the execution of your travel contract, can be transmitted to authorized personnel of Royal Air Maroc, to subsidiaries of our Group, to our partners (such as hotels, car rental companies , payment platforms, acquirers, fraud detection solutions, handlers, etc.) or to our ancillary service providers, as part of the execution of all or part of the services consumed with or through Royal Air Maroc.

• Prévention des impayés et la lutte contre la fraude, la prévention et la détection des infractions, et pour des fins juridiques ainsi que pour assurer la sécurité et la sûreté des vols.

3-Communication of your personal data to authorized third parties

Royal Air Maroc may be required to provide personal information to authorized national or foreign public authorities (customs, immigration, police, requisitions, etc.). This is for example the case in connection with the completion of compulsory immigration formalities or in response to legal requisitions in order to prevent and combat terrorism or other serious crimes.

In accordance with article L.232-7 of the French internal security code, we inform you that air carriers may be required to transmit the reservation, registration and boarding data of their passengers (API / PNR) to the French administration, according to the processing methods and for the purposes fixed in decree n ° 2014-1095 of 26/09/2014.

• Prévention des impayés et la lutte contre la fraude, la prévention et la détection des infractions, et pour des fins juridiques ainsi que pour assurer la sécurité et la sûreté des vols.

4-Storage of your personal data

ROYAL AIR MAROC retains personal data about you only for the time necessary to achieve the object for which it was collected, to meet the legal requirements to which it is subject and for the time necessary to ensure the protection of its legitimate interests .

Your data is archived or destroyed securely when it is no longer needed, all in accordance with legal requirements.

5-Procedures for exercising your rights

In accordance with the General European Data Protection Regulation 2016/679 (GDPR), you have the rights of access, rectification, erasure, limitation and opposition to the processing and the right to portability.

You can exercise these rights by letter with acknowledgment of receipt at the following address: DPO, Royal Air Maroc Headquarters, Casa-Anfa Airport, Casablanca 20200, Morocco or by email at dpo@royalairmaroc.com

Depending on the right exercised, you may be asked for a copy of your identity document.

You can also lodge a complaint with your local supervisory authority, such as the CNDP in Morocco or the CNIL in France, or with any competent supervisory authority.

6-Use of your data for prospecting purposes

We can contact you by email, sms and / or push notification to inform you of news, promotions and joint offers on our travel services and packages, our loyalty programs and other travel-related services such as insurance. travel, hotel transfers and car rentals.

In accordance with applicable regulations, any prospecting will only be carried out with your prior consent to receive these prospectings. If you agree to receive such prospecting messages by checking the acceptance boxes provided for this purpose on this site, you will be able to revoke your consent at any time, and in particular each of the prospecting emails will offer you the possibility of opposing for the future the sending of new prospecting emails by ROYAL AIR MAROC.

Some of these consents can be collected indirectly through partners that you have expressly authorized to transfer your consents to third parties such as Royal Air Maroc.

At any time and free of charge, you can oppose any prospecting by other means by writing to the contacts mentioned in the paragraph "Procedures for exercising your rights".

7-Hypertext links:

This website contains hypertext links to other websites which have not been developed by ROYAL AIR MAROC. The existence on this site of a hypertext link leading to another site does not constitute a total and permanent validation of this other site or its content. ROYAL AIR MAROC therefore assumes no responsibility for these sites, their content, advertisements, products or services available on or from these sites. We therefore recommend that you always make sure that the target site meets your expectations and that your access is voluntary.

ROYAL AIR MAROC cannot in any case be held responsible for any damage caused by the use of these sites. All complaints about third party sites should be directed to the administrators of those sites.

8-Security of processing

ROYAL AIR MAROC processes personal data securely by implementing appropriate technical and organizational measures to protect the data processed, including personal data, from accidental or unlawful destruction, accidental loss, modification, disclosure or unauthorized access, as well as from any other form of unlawful processing, in particular when processing this data involves transmitting it via a network.

ROYAL AIR MAROC continually reviews and updates the security measures put in place to protect the security and confidentiality of the personal data it holds.

9-Data Protection Officer (DPO)

In order to preserve privacy and the protection of personal data and to ensure the proper application of this policy, Royal Air Maroc has appointed a Data Protection Officer (DPO) who exercises his missions for the activities of the ROYAL AIR MAROC Group.

To contact the DPO:

write by registered mail to DPO, Royal Air Maroc Headquarters, Casa-Anfa Airport, Casablanca 20200, Morocco

or by email at dpo@royalairmaroc.com

10-Modifications

Royal Air Maroc reserves the right to adapt its Privacy Policy and undertakes to always publish the latest version on its website.

This version was updated on 01/30/2020.

Terms and conditions

10-Modifications

Royal Air Maroc has taken all reasonable and possible precautions so that you can make secure online payments on www.royalairmaroc.com.

To ensure the security of online payments and transfers of personal data, our website uses the SSL (Secure Socket Layer) protocol. If your browser is equipped with SSL (as is the case of Netscape 2.0 and Internet Explorer 3.0 and later versions), your transaction will be secured automatically.

In using SSL, all transactions in secure mode on royalairmaroc.com are encrypted during transfer between the servers of our site and your computer.

SSL is transparent: it sends encrypted data without the user having to worry about it.

For added security, if you share your computer workstation, from which you make your transactions, with other users, we recommend that you clean your cache memory after each payment.

Terms and conditions

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Terms and conditions

Paiement de votre commande en 3 ou 4 fois par carte bancaire à partir de 250€ d’achats jusqu’à 4000€ avec Oney Bank

Notre partenaire Oney Bank vous propose une solution de financement dénommée 3x 4x Oney, qui permet de payer vos achats de 250€ à 4000€ en 3 ou 4 fois avec votre carte bancaire.

Conditions :

Cette offre est réservée aux particuliers (personnes physiques majeures) résidant en France et titulaires d’une carte bancaire Visa et MasterCard possédant une date de validité supérieure à la durée du financement choisie.
Les cartes à autorisation systématique notamment de type Electron, Maestro, Nickel etc… ainsi que les e-cards, les cartes Indigo et American Express ne sont pas acceptées.

Modalités de souscription :

Après avoir terminé votre commande, il vous suffit de cliquer sur le « bouton paiement en 3x 4x Oney par carte bancaire ». Vous êtes alors redirigé vers la page internet 3x 4x Oney de notre partenaire affichant le récapitulatif détaillé de votre commande et la demande de financement personnalisée, que vous devez ensuite valider.
Vous saisissez vos informations personnelles ou, si vous disposez d’un compte 3x 4x Oney, vous vous identifiez au moyen des identifiants de connexion liés à votre compte 3x 4x Oney.
Vous prenez connaissance des conditions générales de paiement en plusieurs fois auxquelles vous souhaitez souscrire qui vous sont fournies sous format PDF afin que vous puissiez les lire, les imprimer et les enregistrer avant de les accepter.
Vous notifiez ensuite votre acceptation électronique par la case à cocher correspondante.
Vous reconnaissez que le « double clic » associé à la case à cocher sur la prise de connaissance des conditions générales valent consentement à contracter et constituent une acceptation irrévocable et sans réserve des conditions générales du produit. Sauf preuve contraire, les données enregistrées par Oney Bank constituent la preuve de l’ensemble des transactions passées entre vous et Oney Bank.
Si vous demandez à bénéficier d’une solution de financement proposée par Oney Bank, les informations en rapport à votre commande seront transmises à Oney Bank, qui les utilisera à des fins d’étude de votre demande pour l’octroi, la gestion et le recouvrement de crédit.

En souscrivant à ce service, vous devenez client d’Oney pour cette prestation d’échelonnement de paiement. Les données personnelles collectées seront alors gérées par Oney en sa qualité de responsable de traitement indépendant.

Oney Bank se réserve le droit d’accepter ou de refuser votre demande de financement en 3x 4x Oney. Vous disposez d’un délai de rétractation de 14 jours pour renoncer à votre crédit.

Fonctionnement

Le paiement en 3 ou 4 fois par carte bancaire vous permet de régler la commande effectuée sur notre site marchand de la façon suivante :
- un apport obligatoire, débité le jour de la confirmation de l’expédition de votre commande ;
- deux ou trois mensualités, correspondant chacune à un tiers ou un quart de la commande, prélevées à 30 et 60 jours après pour le 3 fois et à 30, 60 et 90 jours après pour le 4 fois, lesquelles comprennent des frais correspondants à 1,45% du montant total de la commande pour un 3 fois et à 2,2 % pour un 4 fois (dans la limite de 15€ maximum pour un paiement en 3 fois et de 30€ maximum pour un 4 fois).

•Exemple en 3 fois pour un achat de 150€, apport de 52,43€, puis 2 mensualités de 50€. Crédit sur 2 mois au TAEG fixe de 21,78%. Coût du financement 2,43€ dans la limite de 25€ maximum.

• Exemple en 4 fois pour un achat de 400€, apport de 109,72€, puis 3 mensualités de 100€. Crédit sur 3 mois au TAEG fixe de 21,92%. Coût du financement 9,72€ dans la limite de 50€ maximum.

Conditions particulières pour les offres promotionnelles ponctuelles :

- Pour le paiement en 3 fois sans frais : le coût du financement est de 0% du montant total de la commande.
Exemple pour un achat de 150€, apport de 50€, puis 2 mensualités de 50€
Crédit d’une durée de 2 mois au TAEG fixe de 0%.
Coût du financement : 0€

- Pour le paiement en 4 fois sans frais : le coût du financement est de 0% du montant total de la commande.
Exemple pour un achat de 400€, apport de 100€, suivi de 3 mensualités de 100€.
Crédit d’une durée de 3 mois au TAEG fixe de 0%.
Coût du financement :0€


Oney Bank - SA au capital de 71 801 205 € - Siège social : 34 avenue de Flandre 59170 CROIX - RCS Lille Métropole 546 380 197 - n° Orias : 07 023 261 - orias.fr- Correspondance : CS 60006 - 59 895 Lille Cedex 9 oney.fr
Conditions au 15/02/2024 susceptibles de révisions. Pour plus d’informations rdv sur oney.fr